Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
How does the MyPakage Pouch Technology™ work?
Our patented 3D pouch provides unparalleled support and comfort by keeping everything in place, eliminating the need for shifting or adjustments throughout the day.
What is your return policy?
We offer a 30-day comfort guarantee. If you are not completely satisfied with your first pair, you can return them for a full refund or exchange, no questions asked.
How should I care for my BN3TH products?
To maintain the integrity of the fabric and technology, we recommend machine washing in cold water on a gentle cycle and hanging to dry or tumble drying on low.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your gear sooner.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.
What materials are used in your underwear?
We prioritize sustainability and comfort, primarily using Tencel™ Modal, which is soft, breathable, and derived from renewable wood sources.